Before you can start dialing, you need to configure your Click in VICIDIAL Admin > Admin > Carriers > Add A New. Setup your Trunk in Vicidial and/or Goautodial. These 2 Asterisk based dialers are very similar in their settings, below the latest working configuration. The Vicidial Group offers a wide range of support solutions to fit just about any Configuration support is offered for optimizing dialing patterns, campaign.

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I figured out why. While we offer a free sample manual for configuratiion we recommend that you purchase the full VICIdial Manager’s Manual for detailed explanations and a complete reference.

I am trying to setup a call center with vicidialnow. That should do it.

This same message was recieved in the beginning with ratio mode as well, but after modifications related to this post, the issue cpnfiguration solved for this mode, but manual mode campaign is not working. Calls are bridged between your connected agents and your SIP provider. Dont think Vicldial have it set up properly. The test campaign is active and there are leads in the hopper.

In the [general] section add: We have experienced industry professionals that can help you with Asterisk, general Vicivial support, network services, customized programming, and numerous other areas requiring tech savvy know-how to get things done. If you need guaranteed response times you will want to sign up for a service contract.


Let us help get you back up and running. Or Contact some consultant who can do all for you. Support plans are available in a wide range of options including 24×7 emergency support. If you still face issue to register your carrier you can reload asterisk.

What version and build of vicidial. This field is only required if you want to authenticate your VoIP carrier using username and password, you can leave this field if your VoIP carrier authentication is IP Based. Due to the high level of integration, any misconfiguration or oversights during the installation process can be nigh impossible to diagnose without the proper tools and experience. Login using one of the default user accounts. I also had a problem with the OS using the router so I had to add ‘route add -net 0.

When I use this type of dialing, when next call button is clicked, I receive the message of “Invalid extension”. Our installation support line is available during our regular business hours of Monday through Friday 9am to 5pm eastern standard time. I am using vicidialnow 1. See below for a sample. Also make changes to Campaign dial prefix as to make calls through campaign.

Would have never figured it our otherwise. Yousaf Khan For installation and Support. It takes a while but slowly works.

Now all is fine. Was any one able to get this matter confoguration Reply with quote Can any one tell me how to use eyebeam soft with Vicidialnow by A. It worked for me. Vicidial’s default config is messed up. THe Trunk info allows your Asterisk box to communicate with the provider for call termination outsite of your network.


There are two manuals available, one for the vicldial interface, and one for the admin interface.

VICIdial – Support

If the dial hopper is not being populated try to set the Local Call Time to 24hours: I’ve found the login page doesn’t work with IE. Press Enter and remove the installation CD. The full VICIdial Manager’s Manual is included with the purchase vicidiao a dialer or remote installation and is available as a direct download.

This can be your username or DID no. The Vicidial Group offers a wide range of support solutions to fit just about any business need. In above configuration ulaw is preferred and then GSM. Installation support is available in as little or cconfiguration much help as you desire. Response time can vary based on workload and your service plan level if you have one.

If you changed the IP address of the server you also need to update the IP addresses entries in the database:.

To make calls to USA you need to follow: Cant use ssh well either. Hi I am sobuz.